What about Privacy?

What about Privacy?

Recently we received two "1-star" (out of 5) reviews on Facebook combined with a complete flaming of our privacy policy.

I knew immediately that the reviewers had just misread something and frankly it made me angry because user privacy is taken very seriously at Startlike.

I always *try* to evaluate feedback subjectively so I took a quick walk, came back, read the comments again along with a thorough review of our privacy policy just in case we botched something.

In the spirit of fairness, there's a lot of "legalize" in the policy and, although it was pretty clear to me, I could see how someone skimming it could miss a few things.

That said, I have now added a "plain english" summary to the privacy policy. I also thought the document was formatted like crap so I tried to clean it up a bit.

Here is a copy of the plain english summary in its entirety:

To sum it up, we won’t spam you and we won’t share your information with unrelated third parties for marketing purposes without your permission.

We host data with various vendors who help deliver our service (web hosts, email service providers, etc) but these entities are not allowed to market to you in any way.

To monitor and improve the service we use a variety of tracking methods to determine how you use Startlike. Basically, if you use it we try to track it but we don’t sell it.

I hope this clarifies things and I hope the two reviewers in question will reconsider their Startlike rating once they understand how seriously we take user privacy.


Post by: JT